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Employees at the London office are paid well for doing nothing. WSMV reported that some Serco employees in Kentucky are paid as much as $17 an hour for “the easiest job I've had in 30 years, in my life,” in the words of one employee. Another said “I walk out every day feeling as if I have contributed nothing” in an interview with the St. Louis Post-Dispatch.
Serco’s other offices have also spawned reports that the workers are paid for doing nothing. One of the former employees of Serco’s Missouri office stated their supervisors told them “if we process one or two of these applications a month, then we've done our job.” The work level in the Missouri office has been described as “a whole lot of nothing.” Employees of the Missouri office reported that when the Center for Medicare and Medicaid Services visited the office to monitor it, workers were instructed “to act like we were busy.” One ex-employee of the Missouri office, Lavonne Takatz, told WSMV “You arrive at 6:30 in the morning. You badge in. You go straight to your cubicle. You wait, and wait and you wait. Nothing comes through.”
Similarly, callers at Serco’s Arkansas office are paid to sit at their cubicles and do nothing for at least three hours a day. One employee stated that in six months, he only processed 40 applications, an average of about seven per month. Despite the lack of work in the Arkansas office, it is still hiring.
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