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Obamacare Site Accounts in Limbo over Wrong Directions from Support Line

Obamacare Site Accounts in Limbo over Wrong Directions from Support Line

Americans who changed their passwords on the Obamacare exchanges may have their accounts in “authentication limbo” after making changes that may not have even been necessary. 

A Health and Human Services (HHS) official told CNN on Thursday that Obamacare call center representatives were given wrong scripts on Thursday morning, even though ArsTecnica reported on Tuesday that “individuals whose logins never made it to the site’s database will have to re-register using a different username, as their previously chosen names are now stuck in authentication limbo.”

“It’s been corrected,” the HHS official said on Thursday. “The wrong script was read for only a short time–just this morning.” The HHS official said website users could even use their original passwords. 

But many Americans who may have relied on the faulty information to make changes to their profiles may now be stuck in limbo again. 

As ArsTechnica reported, “changes made to profiles already within the system may not be saved either–a problem that is only indicated by a very non-descriptive error message.” 

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