As Obamacare’s second enrollment began last week, some of the same old problems that plagued its website last year resurfaced — including lost passwords, locked accounts, and slow connection times.
Despite President Obama’s assurances that the website was all ready for this second enrollment period, users across the country experienced major problems getting signups completed.
During his November 15 weekly radio address, President Obama insisted that Americans would find it easier than ever to enroll.
In his address, the President told the country that he and his team had “spent the last year improving and upgrading HealthCare.gov, to make it faster and easier to use.”
But reports from across the country found that some of the same old problems that plagued the Obamacare website last year were back again this year.
In many states Obamacare customers found that they were locked out of accounts they had created for last year’s enrollment, that passwords were impossible to retrieve and that emails with password resets were never issued from the website.
In other cases insurance shoppers found extended wait times and some even had trouble getting through at all.
But not every state reported major problems. Authorities in Maine, Alabama, Florida and other states reported “mostly smooth experiences.”
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