“At first I didn’t think I read it right,” Jeff White, a student at the University of West Florida, told the Washington Post. “I was worried that another customer might think I somehow picked that code. If I were a gay male, I might have thought that a Delta worker purposely gave me that code, and that would have made me extremely uncomfortable.”
White was the unfortunate recipient of a Delta boarding pass earlier this month with an unusual confirmation code: H8GAYS.
A Delta spokesperson clarified that “these confirmation codes are computer-generated and are completely random. We will make every effort to ensure that a similar combination does not occur in the future,” and apologized for any “concern or misunderstanding” the code may have caused White.
This is BS. I seriously don’t think Americans believe that Delta Airlines has some homophobe working in their IT department, who purposely generated this confirmation code, so there was no reason for Delta to have felt compelled to apologize.
A few years ago, when I purchased a similar ticket, I too received a similar confirmation code. I knew the H8TACO confirmation coded was not aimed to as a racial slur directed towards me.
No harm, no foul, no apology needed. Ok, ok, this never happened, but you see the point.