Butt Dials Overload San Francisco 911 Dispatchers
San Francisco’s 911 call center has been burdened with a “painful” problem. A surge in butt dials over the past three years (28% increase between 2011 and 2014) has been cutting into valuable time for operators who are forced to work longer hours as they seek to determine whether each butt, or pocket, dial is a true emergency.
