The office of New York Attorney General Eric Schneiderman is turning to crowdsourcing for data collection in its investigation of large internet providers Verizon Communications Inc, Cablevision Systems Corp, and Time Warner Cable.
In October, concerned that providers may be deceiving their customers with slower-than-advertised broadband speeds, the office requested verification of client disclosures and Internet speed test results from each aforementioned company.
On Sunday, Schneiderman enlisted the help of the general public. Customers can assist in the ongoing inquiry by contributing results of their personal Internet speed via Internethealthtest.org. The newly created online broadband testing site will quickly and accurately calculate each customer’s true Internet access speed, as well as offer a short online feedback form and ability to submit a screenshot of the test results.
The investigation also pays close attention to interconnection agreements and the possibility that technical problems and business disputes between network providers are disrupting premium high-speed services. “Too many of us may be paying for one thing, and getting another,” said the Attorney General.
The three service providers have communicated confidence in their internet speed and their intent to assist the Attorney General’s office in the investigation as requested.
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