Travelers were delayed for hours on Monday when a computer glitch brought customs screening to a standstill.
CNN reports that US Customs and Border Protection systems crashed Monday night due to a computer glitch, resulting in massive delays for travelers at airports across the country. The systems were rebooted and brought back online later in the night, according to spokesman Daniel Hetlage.
The systems reportedly were out of order from approximately 5PM until 9PM, with delays ranging from thirty minutes to two hours for some travelers. Some took to Twitter to express their anger over the long wait times.
— Garret Prather (@garretp) January 3, 2017
As engineers worked to fix the system glitch, CBP agents moved travelers through “alternative” screening processes. “During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards,” spokesman Daniel Hetlage said. “At this time, there is no indication the service disruption was malicious in nature.”
Another Twitter user recorded the long line of people queueing at Hartsfield-Jackson Atlanta International Airport before the computer glitch was rectified,
— Darrellkc (@hamptonsunset) January 2, 2017
All Customs and Border Protection systems have since been updated and are now online.