TORONTO–(BUSINESS WIRE)–Mar 30, 2020–
SoftwareReviews announces its 2020 , as determined by software users, who feel that four software vendors in the network monitoring space have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at , the web conferencing vendor champions are:
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SoftwareReviews Emotional Footprint Diamond for the Network Monitoring software category shows champion vendors according to their users. (Photo: Business Wire)
The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer’s point of view.
earned the top Emotional Footprint score of +96 for , winning first place in 22 of 25 reviewer categories. , with an Emotional Footprint Score of +91 for , was the only other vendor to earn first place among their users, coming out on top for the remaining three categories. earned second place for client-friendly policies from , with an Emotional Footprint score of +80. won third place for over delivering and providing security through , with an Emotional Footprint score of +79.
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
is a division of , a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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SOURCE: SoftwareReviews
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PUB: 03/30/2020 09:47 AM/DISC: 03/30/2020 09:47 AM
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