Sept. 25 (UPI) — Uber CEO Dara Khosrowshahi issued an apology to the city of London Monday, days after the ride-share giant was effectively banned from operating in the British capital.
In an open letter, Khosrowshahi wrote to Uber customers and employees to admit to the ride-sharing company’s mistakes.
“While Uber has revolutionized the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way,” he wrote. “On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.”
London Mayor Sadiq Khan said he welcomed Uber’s apology.
“Obviously I am pleased that [Khosrowshahi] has acknowledged the issues that Uber faces in London,” Khan said. “Even though there is a legal process in place, I have asked Transportation for London (TfL) to make themselves available to meet with him.”
Transportation officials said last week they would not renew Uber’s license to operate in London beyond Sept. 30, over safety concerns with multiple facets of the company’s operation.
Khosrowshahi, who took over the position as Uber’s CEO last month, said it’s his responsibility to help the company with its next chapter and will appeal TfL’s decision.
“You have my commitment that we will work with London to make things right and keep this great global city moving safely.”
More than 40,000 drivers would not be able to work for Uber in London if the license is not renewed.
Uber can continue operating in London until the company’s appeal is resolved.