NEW YORK (AP) - Segway Inc. is recalling all 23,500 of the self-balancing scooters it has shipped to date because of a software glitch that can make its wheels unexpectedly reverse direction, causing riders to fall off. The U.S. Consumer Product Safety Commission, which is cooperating with Segway on the voluntary recall announced Thursday, said consumers should stop using the vehicles immediately.
Segway has received six reports of problems with the Personal Transporter, resulting in head and wrist injuries, according to the agency. The vehicles were previously known as the Human Transporter.
Segway is offering a free software upgrade that will fix the problem. The upgrades will be done at Segway's 100 dealerships and service centers around the world, according to Segway spokeswoman Carla Vallone, and the company will pay to ship the devices to the appropriate center if need be.
It is the second time the scooters, which sell for about $4,000 to $5,500, have been recalled since they first went on sale in 2002. The 2003 recall involved the first 6,000 of the devices sold, and involved a problem that could cause riders to fall off the device when its battery ran out of juice.
