Tesla is reportedly the “lowest-ranked automaker” for service in electric car-loving Norway, and the fourth lowest-ranked company overall.
“In Norway, where plug-in hybrid and electric vehicles made up more than half of new car sales last year, Tesla is the lowest-ranked automaker on a list of brands for quality of service, and fourth-worst among companies in all sectors,” reported Bloomberg. “Tesla has slipped up as sales in Norway for its Model S sedan and Model X SUV—with prices ranging from about $80,000 to $130,000 in Norway—more than doubled last year and jumped another 70 percent through June. Its repair staff, by contrast, has grown only by a third—highlighting the potential troubles it may face as electric cars become more commonplace.”
Some customers have reportedly been waiting for five months for extra parts, leaving their Tesla cars out of service for months on end.
This month, Musk responded to concerns, claiming the company was having trouble “expanding” in Oslo.
“Norwegians are right to be upset with Tesla. We are having trouble expanding our service facilities in Oslo especially,” declared Musk. “Can solve quickly with Tesla mobile service vans, but awaiting govt permission to do so.”
Norwegians are right to be upset with Tesla. We are having trouble expanding our service facilities in Oslo especially. Can solve quickly with Tesla mobile service vans, but awaiting govt permission to do so.
— Elon Musk (@elonmusk) July 5, 2018