Samsung’s Latest Gaffe: $2,000 Galaxy Fold Phone Delayed After Screen Breakages

Samsung foldable phone
JOSH EDELSON/Getty
ROBERT KRAYCHIK

Samsung is delaying the launch of its foldable Galaxy Fold mobile phone after U.S. reviewers with advance access to the device noted multiple breakages of the phone’s screen after testing. The South Korean technology company announced the postponement on Monday.

U.S. regulators issued an official recall of Samsung Galaxy Note 7 mobile phones in 2016 after learning of the device’s battery’s risk of exploding and catching fire.

The Galaxy Fold — priced at $1,980 — was originally slated for release on April 26. Its new release date has not been determined.

An April 17 review of the Galaxy Fold declared, “My Samsung Galaxy Fold screen broke after just a day.”

Some technology reviewers shared information about the Galaxy Fold’s failures via Twitter:

 

As of this article publication, Samsung has not released any information on its website regarding the Galaxy Fold’s delayed launch and screen failures.

The Verge reported that Samsung announced plans to “take measures to strengthen the display protection.” A statement read:

We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.

While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.

To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.

Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.

We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.

The Galaxy Fold is designed with a protective plastic layer resembling a screen protector, according to Android Central. The layer is essential to the device’s functions and must not be removed.

Follow Robert Kraychik on Twitter @rkraychik.

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