Lawsuit: Cigna Healthcare Misused AI to Deny Legitimate Insurance Claims

Cigna Healthcare, a major player in the health insurance industry, is now at the center of a federal class action lawsuit over claims that the company has been using AI algorithms to improperly deny claims to customers. The lawsuit claims that Cigna’s system denied about 300,000 pre-approved claims, spending an average of 1.2 seconds to deny each claim.

Nurse is comforting sad patient.

Aetna Joins Industry by Bailing Out of Obamacare

The Aetna insurance company is terminating coverage for 73 percent of its Obamacare individual policies, facing huge financial losses and the need to hike health insurance premiums by 20 percent just one week before the November 8 elections.

Private health insurance (Stan Honda / AFP / Getty)